Crap Happens!

A while back Network Title completed a remodeling project in our Shoreview office that gave us new countertops and a receptionist desk, carpet, paint and wall coverings—it was beautiful! Shortly after the project was completed, we were to do a closing for some VIP’s that were new in town; we were very excited to meet them. They arrived with their daughters, 2 year old Nina, and 7 year old Cici in tow. At one point during the closing, Nina indicated that she needed to use the restroom. So Mom took off her diaper and sent her to restroom under the guidance of Big Sister, Cici. We continued signing until there was a knock at the door. It was Carla, one of our closers, coming to inform Mom that Nina was apparently not feeling well, and nodded toward the lobby. The look on Carla’s face had us all gravely concerned, so all we trailed out of the closing—to find Nina in the middle of the lobby, perched proudly next to the biggest pile of foamy, green, stinking… well, you get the idea: Nina had never made it to the rest room! The closing exploded into instant chaos as Mom, embarrassed by her daughter’s accident, began scrubbing furiously at the putrid stain (in her turquoise silk suit), and Dad tried to clean up Nina, while Cici paced around lecturing Nina. The rest of us tried to pitch in and clean up the stain, all the while assuring our customers that everything would be fine. We then hurriedly finished up the closing and they left. To our amazement, they came back to refinance with us two years later, daughters again in tow. This time however, Nina was not allowed to leave the stroller, and we all had a good laugh. Despite repeated cleanings, the stain never did come completely out of that brand new carpet, but it was a fun reminder that closings do sometimes stink J

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Published in: on February 8, 2011 at 5:29 pm  Leave a Comment  
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